How do I reset my password if I have lost or forgotten it?

If you forget your password, that's OK! Just click on the "Forgot Password?" link on the Sign In page and follow the instructions. An email containing further instructions will then be sent to your registered email. Please check your 'Spam' folder or 'Junk email' folder to make sure that our email has not been filtered out.

I am new to McDelivery. How do I set up my account?

Click on 'I'm a new customer. Enter delivery address' located on the right side of your screen. Enter your delivery address, contact details and agree to our terms and conditions. Your account is now ready.

How much time does it take for McDelivery to arrive after ordering?

We try to deliver as fast as possible to meet your needs. Please refer to the "Track Order" system on this website as it will give you an approximate time of delivery.

How do I change my stored delivery addresses?

Your stored delivery addresses can be modified by clicking "Change / Add Address" but you can add up to 5 delivery addresses in total. If you need to add more, just delete an existing address.

Can I change the email address for my account?

We're sorry but this feature is not available for now. Please register a new email account to start ordering now.

Can I contact McDonald's to change the email address for my account?

For security reasons, McDonald's cannot access your email account.

I've forgotten/cannot log in with my email address registered previously on mcdelivery.ae What must I do?

Register a new account with an email address (different from your previous one) to start ordering.

How do I start ordering?

Click on 'START NEW ORDER button' on the right side of the main page banner.

How do I place an advance order?

Click on 'Order in Advance' on the right side of the main page banner under 'START A NEW ORDER'. Choose items from the menu and click the 'Check out' button when you're done. If you haven't logged in, you need to sign in before selecting menu items.

Is there a minimum order value for delivery?

Yes, a minimum order applies to all McDelivery orders which is AED 25.

Is there a delivery surcharge?

A surcharge applies for every order made through McDelivery. There will be a surcharge of AED 3 for orders made through mcdelivery.ae, and AED 5 surcharge on orders made through call center (600 588 885).

Do you offer the same menu options for McDelivery™ as in the restaurants?

Except for some items that cannot be delivered, most of our menu is available. You can check our McDelivery™ menu by clicking on the "Browse Menu" tab on this page.

Can I make changes after I've made my order or can I cancel my order?

No, once the order is confirmed on McDelivery™ website, it cannot be cancelled. But you can call the McDelivery™ Call center at 600 588 885; we will try our best to accommodate your request, however, once the order has been dispatched from the restaurant, it cannot be modified or cancelled under any circumstance.

What are the payment options available to me?

You have the option to pay by cash to the delivery gentleman at your doorstep or through credit card online.

How do I check the status of my order?

Click on 'Track my Order' from the top menu and enter your order number (you can find your order number in the confirmation email sent to you after your payment was received).

Where can I change my account info?

Once you've signed in to the site with your username and password, select "My Account" from the top menu. You can change your account information there.

Is McDelivery available 24 hours, 7 days a week?

McDelivery is available 7 days a week from 11:00am to 1:00 am.

Is there a limitation to McDelivery™ orders?

Orders exceeding AED300 are considered bulk orders; and cannot be placed through McDelivery™ website. Such orders can only be placed by calling the McDelivery™ Call Center at 600 588 885. In order to ensure customer satisfaction, we would appreciate if large orders could be made in advance.

How will I know when the restaurant received my Internet Order?

Click on 'Track my order' from the top menu and enter your order number (you can find your order number in the confirmation email sent to you after your order was confirmed). And if you're still unsure about your order, you can always call McDelivery™ at 600 588 885 to check on your order.

Where can I change my account info?

Once you've signed in to the site with your username and password, select "My Account" from the top menu. You can change your account information there.

McDonald's does deliver to my area but my address is not found in the search results. What should I do?

Please call McDelivery™ 600 588 885 to assist you and place your order through call center.

What do I do if my order arrives with missing items?

In a rare situation of such nature, please call McDelivery™ 600 588 885 and inform our customer service personnel. We will then arrange for the items to be delivered to you.

Do you offer discount cards?

We do not offer discount cards or membership card benefits. McDonald's always strives to offer our customers the best value for money.

How can I use a free offer coupon?

McDonald's does not accept free offer coupns to be redeemed through any of our MDS services.

Why is the UAE implementing VAT?

The UAE Federal and Emirate governments provide citizens and residents with many different public services – including hospitals, roads, public schools, parks, waste control, and police services. These services are paid for from the government budgets. VAT will provide our country with a new source of income which will contribute to the continued provision of high quality public services into the future. It will also help government move towards its vision of reducing dependence on oil and other hydrocarbons as a source of revenue.

What is VAT?

Value Added Tax (or VAT) is an indirect tax. Occasionally you might also see it referred to as a type of general consumption tax. It is imposed on most supplies of goods and services that are bought and sold.

VAT is one of the most common types of consumption tax found around the world.

Who is to be covered by VAT?

All business transactions carried on within a State by individuals, partnerships, Companies, etc. will be covered by VAT.

Will VAT cover all products and services?

VAT, as a general consumption tax, will apply to the majority of transactions of goods and

Will VAT cover McDonald’s products?

Yes as per the existing Law, VAT is covering McDonald’s products also.

When will the VAT go into effect and what will be the rates?

VAT will be introduced across the UAE on 1 January 2018 at a standard rate of 5%.

Still need help?
Please contact our McDelivery Call Centre at 600588885.

How does McDelivery™ Work?